Refund policy

REFUND POLICY

Last modified: February 19, 2021

1. We will accept a return of the products for i) an exchange; or ii) a refund of your purchase price, less the original shipping and handling costs, provided such return is made within THIRTY (30) DAYS of the shipping date to you (the “Return Period”) and provided such products are returned in their original, new condition with no damage.  After the Return Period, we will provide no refunds or exchanges for products purchased from us.

2. To return or exchange products, you must complete and email a Return Merchandise Authorization Request Form (an “RMA Request Form”) to our Customer Service Department info@CalyxContainers.com.  We will review your request upon receipt, and if appropriate, provide you with an RMA Number (an “RMA Number”).  You may request an RMA Request Form from our Customer Service Department via email (info@CalyxContainers.com).

3. You must obtain an RMA Number before shipping your product.  No returns of any type will be accepted and no refunds or exchanges of any kind will be provided without an RMA Number.

4. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a restocking fee of TWENTY PERCENT (20%) of the original purchase price.

5. Refunds and exchanges are processed within approximately three (3) business days of our receipt and inspection of your returned product(s). Your refund will be credited back to the same payment method used to make the original purchase on the Website.  If you request an exchange, the exchanged product will be mailed to you, to the ship-to address that you indicated during the time of your original purchase on the Website.

6. WE OFFER NO REFUNDS OR EXCHANGES ON ANY PRODUCTS:

(i) designated on the Website as non-returnable;

(ii) that have been customized in any way;

(iii) that have been opened, used, modified, or otherwise tampered with;

(iv) that have been damaged through no fault of ours or that are missing components or parts; or

(v) that have been abused or misused.